Cal State LA Careers

University Collector

Apply now Job no: 509213
Work type: Staff
Location: Los Angeles
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Student Services

Job No: 509213; 12/20/2021


Collections Representative II
One-Stop Financial Services

Salary Range: $3,204 - $5,593/Monthly

Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification.

Essential Functions: Under the direction of the Collections Lead, the incumbent performs a wide range of duties in the Student Loan Services and Collections area of One-Stop Financial Services. The incumbent is responsible for the collections of past due housing, tuition and fees, 30-day loans, financial aid over awards, dishonored items, and parking citations which includes one-on-one communication, collection letters, phone calls, payment contracts, and the submission to the collection agency. The incumbent will: follow strict collection practice guidelines established by the Federal, State, and University policy; help the preparation of the installment payment plans for tuition and fees for the current term; monitor Dream Loan Accounts, including separation dates and exit interviews, and service students with loan awards for Perkins, Nursing, and Dream loans which includes orientation, exit interviews, deferments, and the collections of past due accounts; complete the Loan Verification Certificate to assist students in consolidating their student loans; liaise between the billing servicer, consolidation companies, and the collection agencies with the campus; and submit accounts to the collection agency for student account receivables which includes reviewing, submitting, monitoring, and replying to disputes from students and questions from the agency.


Required Qualifications & Experience: Equivalent to three years of increasingly responsible financial record-keeping experience, including two years in collections, lending or a related area, or any combination of education and experience which provides the required knowledge and abilities. The incumbent must have experience: working independently, using good judgment and initiative in applying policies and procedures to difficult and unusual situations; gathering and analyzing information; following through on detail; compiling data for reports and composing correspondence; and handling student issues and effectively interpreting policies and procedures in written or presentation form. The incumbent must: exercise a high level of tact and judgment in addressing members of the campus community; possess excellent customer service, communication, and interpersonal skills; be competent using desktop software including Microsoft Office Suite; and demonstrate an ability and/or interest in working in a multicultural/multiethnic environment.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system-wide policy can be found at and questions may be sent to


Closing Date: Review of applications will begin on January XX, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED.  RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women, and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Pacific Standard Time
Applications close:

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