Cal State LA Careers

Admissions Coordinator

Apply now Job no: 513426
Work type: Staff
Location: Los Angeles
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time


Job No: 513426; 04/26/2022

ADMISSIONS COORDINATOR

Administrative Support Coordinator I
CCOE

Salary Range: $3,276 - $5,148/Monthly

Work Schedule: Full-Time, Monday – Thursday 9.00 a.m. to 6.00 p.m. and Friday 8.00 a.m. to 5.00 p.m.; non-exempt classification. Temporary one-year appointment from date of hire; may be extended; may become permanent.

 

Essential Functions: Under the direct supervision of the Administrative Analyst/Office Manager, the Administrative Support Coordinator II (ASC II) in the Office for Student Services (OSS) is responsible for the processing of the Charter College of Education (CCOE) credential and certificate admission applications. The incumbent will: respond to in-person/phone/mail/email inquiries/CRM inquiries; retrieve telephone messages, faxes, email, and CRM inquiries and forward the message to the intended person; respond to questions on credential and certificate programs, courses, applications, deadlines, procedures, policies, or advisement material; maintain up-to-date knowledge on credential and certificate programs; provide students with excellent customer service, including projecting a responsive and caring demeanor at the service counter; work with others to ensure that application processing is completed in a timely manner and ready for inputting into the GET system for university admissions according to deadlines provided; manage the submission, receipt, and review of special action petitions for credential admissions; use available tools (e.g., CRM, GET/PeopleSoft/Access, and Excel) to run reports as needed to track number of applicants and yield rates; ensure that admission information (website, catalog, and CRM) is up-to-date and accurate; ensure that CCOE admission status letters and related forms are accurate and up-to-date and published for applicants in a timely manner; clearly communicate admission status with applicants, staff, Director, Associate Dean, and program faculty as appropriate; provide updates on credential and certificate applications/admission data to division chairs, administrative council, deans and others as appropriate; work with SSP, Credential Analyst, and faculty program coordinators to ensure a smooth process for credential interns; manage teacher admissions related committee activities across division offices, and provide necessary materials/resources; process credential petitions and course substitutions; and coordinate credential application files and admission recommendations from divisions.

The Admissions Coordinator will: communicate on a regular basis to ensure that admission work is being completed in an accurate and timely manner; review task assignments related to admission processing with ASA II and answer questions, provide feedback, and training support as needed; monitor information racks (make sure flyers are replenished when supply is low); assist with filing as needed; assist with planning activities for Day of the Teacher and other related college events; attend staff meetings; assist staff as assigned; and participate on the emergency evacuation team.

Required Qualifications & Experience: Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. Must be precise and accurate to maintain and process admission records and be able to address CRM inquiries. Must be able to keyboard at a corrected rate of 45 wpm. Ability and/or interest in working in a multicultural/multiethnic environment in a professional manner with staff, faculty, students, and administrators. Must be enthusiastic in providing quality student services, supporting/supervising staff/student assistants, and working with faculty and division chairs to ensure services necessary to support credential/intern/certificate program admissions. Excellent verbal and written communication skills, customer service skills, and strong organization skills. Strong interpersonal skills and the ability to communicate, collaborate, and problem solve effectively with students, faculty, staff, administrators, community partners, and representatives from other outside agencies. Must be proficient in the use of Microsoft Office, tools for data management, and related software and hardware. Ability to learn and understand complex Commission on Teacher Credentialing and university regulations/policies and relay that information clearly to students, faculty, and others in the campus community.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system-wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to OfficeHRM@calstatela.edu.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications & Experience: Equivalent to a bachelor’s degree from an accredited four-year college or university. Knowledge and effective use of ACCESS, PeopleSoft/GET, and/or CRM management system.

Closing Date: Review of applications will begin on May 10, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship.  We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Pacific Daylight Time
Applications close:

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