Bulletin #514291; 5/20/2022

TELECOM ANALYST
Information Technology Consultant - Foundation
Information Technology Services

Salary Range: $3713 - $7149/Monthly

Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; some nights and weekends may be required. Temporary appointment expires on or before one year from date of hire, may be extended, may become permanent; non-exempt classification.

Essential Functions: Under the direct supervision of the Manager, Network/PBX Operations, the incumbent provides support for the operations, administration, and maintenance activities of the University's telecommunications systems. The incumbent is responsible for defining, improving, and delivering telecommunications services for campus users through a high level of professionalism, customer service, and interpersonal skills. The incumbent is also responsible for the planning and coordinating resources related to telecommunications projects, including the migration towards an IP-based phone system. Incumbent works directly with departments and vendors to assess customer needs and coordinate the resources required to deliver solutions. Incumbent processes monthly usage and equipment chargebacks to campus departments and other periodic tasks.

Required Qualifications & Experience:  Bachelor's degree in Computer Science, Computer Information Systems, or other related fields from a four-year accredited college or university. An additional four years of relevant work experience may substitute for the required education on a year for year basis. The ideal candidate will be a self-starter, work autonomously and take initiative with minimal supervision. Incumbent must possess: experience providing technical support, data gathering and analysis; proficiency in MS Excel and Word; general knowledge of telecommunications operations and basic network connectivity; knowledge of TCP /IP, SIP protocols and troubleshooting; knowledge of enterprise telephony solutions and operations; strong communications skills: verbal, written and active listening skills: strong customer service and interpersonal skills: patience, attentiveness, compassion, professionalism; organizational and project planning skills; and analytical skills, including the ability to respond quickly to problems, prioritize actions, and quickly initiate corrective action. Ability to: prepare professional documentation; monitor many service aspects simultaneously without loss of data integrity or security; and learn new concepts quickly. Demonstrated interest and ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

Desired Qualifications: Project management. Experience with: enterprise telephony solutions, including VoIP and traditional PBX· systems; network and TCP /IP; call accounting software, billing and reporting; and work order control software. Knowledge of structured cabling.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Closing Date: Review of applications will begin on June 3, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678