Cal State LA Careers

Director of Library Operations & User Experience/Services

Apply now Job no: 520476
Work type: Management (MPP)
Location: Los Angeles
Categories: MPP, At-Will, Full Time, Library

Job No: 520476; 11/21/2022

Director of Library Operations & User Experience/Services

California State University, Los Angeles, invites applications for the above Administrator II position.

The University: California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

The Position: The University Library at Cal State LA is a 317,000 square foot facility that annually welcomes more than 1.65 million visitors and has a total seating capacity of 2,200. The library maintains a physical collection of more than 700,000 items, provides access to over 200 public computers and annually hosts over 50 online and in-person exhibits, programs, and events. The Operations and User Experience/Services Department within the library is comprised of 11 full-time staff and 40 part-time student employees. Under the general direction of the Associate Dean and reporting to the Dean of the University Library, the Director of Library Operations & User Experience/Services (OUX) will provide leadership in the development and management of new, innovative, and user-centered services and spaces by anticipating and responding to the changing needs of the Cal State LA Community. The Director of Library Operations & User Experience/Services is a member of the library’s senior leadership team and participates in collaborative strategic planning and the development, implementation and assessment of library collections, programs, services, and spaces. The incumbent will be responsible for the coordination and supervision of the functional areas of Circulation, Reserves, Collections Maintenance, and Interlibrary Loan/Resource Sharing. Incumbent will coordinate library building maintenance, provide a safe and welcoming learning environment and develop forward-thinking approaches to the delivery of user-centered public services in an organization that is committed to student success and faculty excellence. The Director of Library Operations & User Experience/Services will collaborate with the University Library Communications Strategist & Events Coordinator to manage and promote events that are held in the library and on campus. Incumbent will develop and review policies, procedures, and workflows to increase operational efficiencies and improve customer service.  Position hires, supervises, and evaluates 11 full-time permanent staff and coordinates training and professional development programs for all OUX staff. Position oversees hiring and evaluating of student assistants, prepares budget and monitors expenditures for student assistant workforce. The Director of Library Operations & User Experience/Services keeps current with library technologies, trends and developments in resource sharing, service design and user experience design.

Required Qualifications & Experience: A bachelor’s degree from an accredited four-year college or university and a minimum of five years of progressively responsible experience working in a public service capacity in a library environment. Knowledge of circulation, course reserves, stacks maintenance, and interlibrary loan operations. Incumbent must possess: excellent interpersonal and communication skills, both oral and written; excellent analytical and problem-solving skills, time management, organizational and project planning skills; and a commitment to student success. Incumbent must possess ability to: work well under pressure; work independently and collaboratively to meet department goals and deadlines; adjust priorities when necessary; interpret and apply standards in a local setting and to initiate appropriate policies, practices, and projects; learn new technologies quickly and effectively; successfully train, supervise, motivate, and evaluate the work of staff and student assistants; work occasional evening and weekend hours; and have scheduled work hours temporarily adjusted to meet special operational needs of the University and Unit. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. As part of the interview process, candidates will be asked to make a brief presentation.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system wide policy can be found at and questions may be sent to

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Master’s degree in library science, library and information science or related field. Minimum of two years of supervisory experience. Experience managing and providing circulation, resource sharing, and/or reserves services in an academic library; applying user experience assessment methodologies; working in a collective bargaining environment; and demonstrated experience working with the Alma ULMS and/or SpringShare library software. Familiarity with Library of Congress and Dewey classification schedules. Ability to adapt to change in a fast-paced and evolving environment, as well as think critically and responsively about their impact on the service goals of the library.

Compensation: Salary is commensurate with experience and qualifications. A comprehensive benefits package is provided.

Appointment: The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University.  All rights and benefits associated with this appointment are governed by the Management Personnel Plan.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Closing Date: Review of applications will begin on 12/5/2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Pacific Standard Time
Applications close:

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