Cal State LA Careers

Baseline Services Specialist

Apply now Job no: 521135
Work type: Staff
Location: Los Angeles
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job No: 521135; 11/09/2022

Baseline Services Specialist
Information Technology Consultant - Foundation
Information Technology Services

Salary Range: $3,713 - $7,149/Monthly

Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification.

Essential Functions: Under the direction of the Baseline Services Manager, the incumbent provides support to the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open access labs, electronic classrooms, and faculty and administrative offices. Tasks include imaging, testing, repairing, and scheduling computer repairs with vendors. The incumbent also assists the baseline service coordinator in tracking and updating all asset management data. The incumbent also assists the Desktop Services team in testing newly created images for all supported baseline desktops, laptops, and tablets.

Required Qualifications & Experience: The incumbent must possess: bachelor’s degree in computer science, information systems, educational technology, communications, or related fields; minimum of 6 months of hands-on experience removing old computers, setting up new computers, installing and testing hardware, imaging computers, troubleshooting and repairing PC and Macintosh computers; knowledge of PC, Macintosh, laptop and tablet computers, operating systems, and applications; knowledge of how operating systems, software, and hardware interact for problem identification; working knowledge of Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access; knowledge of security procedures and best practices related to campus systems; knowledge of data cleaning, cloning devices, and software; ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity; analytical skills, including the ability to respond quickly to problems, prioritize actions, and quickly initiate corrective action; strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism. The incumbent must be a self-starter, work autonomously, take initiative with minimal supervision, and have good verbal, written, and listening communication skills. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system wide policy can be found at and questions may be sent to

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Closing Date: Review of applications will begin on 11/23/2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Pacific Standard Time
Applications close:

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