Senior User Experience Assistant

Apply now Job no: 533394
Work type: Staff
Location: Los Angeles
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Library

Job No: 533394; 11/07/2023

Senior User Experience Assistant
Library Services Specialist II
University Library

Salary Range: $3,551 - $6,402/Monthly (Anticipated hiring salary range is $3,551 - $5,000/monthly)

Work Schedule: Full-Time, Monday - Thursday, 11:00 a.m. to 8:00 p.m. & Friday, 9:00 a.m. to 6:00 p.m.; OR Sunday - Thursday, 10:00 a.m. to 7:00 p.m.; temporary appointment, expires on or before one-year from date of hire; may become permanent; non-exempt classification.

Essential Functions: The John F. Kennedy Memorial Library at Cal State LA is a 317,000 square foot facility that welcomed more than 1.65 million visitors in the past year. The library maintains a physical collection of more than 800,000 items and has a total seating capacity of over 2,000. Under the supervision of the Director of Operations & User Experience/Services (OUX), the position of Senior User Experience Assistant provides support within the circulation, course reserves, and resource sharing units. This includes participating in the hiring, training, and supervision of student staff at the information service desk. The incumbent will suggest data-driven changes to streamline operations, assist in documenting procedures, respond to patron inquiries, and provide excellent customer service. The incumbent will assist the Director of OUX with compiling usage data. The incumbent will be responsible for the security and safety of all library users, collections, and equipment. This includes opening and closing the library according to the position's schedule as well as identifying and responding to facilities issues as appropriate. The Senior User Experience Assistant will act as a member of OUX and perform other duties as assigned.

Required Qualifications & Experience: Two years' experience working in a customer service capacity in a library environment. Must possess ability to: perform service desk tasks; process interlibrary loan and course reserve requests, according to established policies and regulations within a timely manner; work well under pressure; work independently; adjust priorities as necessary; and good interpersonal skills. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.


California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Bachelor's degree from an accredited four-year college or university. Experience working in academic library. Ability to adapt to change in a transitional environment. Demonstrated experience working with a variety of the Library's integrated library system modules.

Closing Date: Review of applications will begin on 11/21/2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678

Advertised: Pacific Standard Time
Applications close:

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