|
Essential Functions: Under the general direction of the Associate Director of Technology and Support Operations, the Systems Network, and Desktop Administrator maintains all networks, PCs, printers, kiosks, and scanners, including planning, procurement, installation maintenance, and security. The position also supports imaging systems, including software, custom processes, procedures, and technical coordination with vendors. Essential responsibilities include but are not limited to technical remote assistance via RDP or other remote connectivity software, asset management, desktop support, security, and imaging systems. Asset management encompasses planning, purchasing, and maintaining the technical infrastructure, including approximately 250 workstations on-site and off-site, 75 printers, 14 production scanners, and miscellaneous utility systems, as well as planning and executing department-wide upgrades. Incumbent designs and maintains a detailed database of all department computing resources, including inventories, procedures, projects, budgets, hardware, software, location, configuration, cost, aging, and replacement plan; creating short- and long-term asset purchasing plans-adjusting specifications and cost projects based on industry trends and product evolution, and design and test enhancements to the database. Desktop support requires technical support for approximately 175 staff and student workers. The incumbent will create and maintain procedure guides, configuration standards, and end-user instructions, deliver excellent service by addressing tasks promptly and accurately, and supervise two student technicians. Security responsibilities include proactively evaluating and documenting results when performing periodic tests on network administration and of system security performance for compliance-formerly done by the Information Technology Services (ITS) department; creating and maintaining network security objects, which includes users, permissions, and groups; develop and deploy group policies; execute audit procedures and document results and enforce all campus and department security policies. Imaging systems require supporting the hardware and network requirements of the Imaging and Data Processing Unit to ensure system stability and productivity in all areas, setting up and maintaining high volume, mission-critical production scanners, and supporting imaging-specific software on client workstations. In addition, the incumbent must thoroughly understand remote assistance, networks, data communication, multimedia systems, and security. Must be proficient in MS Office 365, including Word, Excel, Access, Project, Visio, and Outlook OWA, and possess experience in Microsoft Active Directory administration; demonstrated ability to plan, organize, and conduct projects to LAN/desktop systems infrastructure, as well as general office-environment upgrades; produce clear and effective documentation in support of asset management document hardware and software standards to apply those standards when dealing directly with vendors in order to execute large and small purchases; ability to recruit, supervise, train, compose and conduct semi-annual evaluations of student technician staff. Develop, maintain, and update technical procedures and end-user guides; project tracking, purchasing, planning, and expense records for management meetings.
|
|
Required Qualifications & Experience: A bachelor's degree from an accredited four-year college or university in Computer Science, Information Technology, or a related field is required. Two years of advancing experience in providing support and administration for technical equipment and systems. Have sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as they relate to differences in learning styles. Practices and procedures involved in researching, comparing, and purchasing computer hardware, software, and equipment. Work with users, technical staff, and vendors to perform or assist with diagnosing and resolving errors and malfunctions of hardware, software, telecommunications, and networking equipment. Computer hardware systems and software applications utilized by the site. General principles of operating and supporting telecommunications and networking equipment. Business communication techniques. Appropriate safety precautions and procedures for all job-related functions and interactions. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.
California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
|
|
Desired Qualifications: Materials, methods, practices, and tools used to maintain and repair information technology, such as telecommunication, mobile, audio-visual, and network systems, equipment, components, and devices. Practices, procedures, and techniques involved in installing, configuring, setting up, operating, maintaining, and repairing information technology equipment, such as workstations, telecommunications, multi-media, and audio-visual equipment, systems, and related hardware and software. Possesses requisite skills and knowledge, progressive work experience, demonstrates competence in independently applying technical judgment to standard and non-standard application systems, troubleshooting, and solving a wide range of technical problems, and developing practicable and thorough solutions utilizing the "plan, execute and maintain" strategies. Possesses excellent interpersonal, customer service, and leadership skills. Demonstrates effective communication (orally and in writing) and listening skills for team facilitation, interacting with vendors and contractors, and overall department operations. Experience working in any of the following environments: Microsoft, Apple.
|
|
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.
Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.
To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678
|