Lead Academic Advisor

Apply now Job no: 533848
Work type: Staff
Location: Los Angeles
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Job No: 533848; 11/17/2023

Student Services Professional III
College of Natural and Social Sciences/Advisement Center


Salary Range: $5025 - $7159/Monthly


Work Schedule: Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; exempt classification.

Essential Functions: Under the general supervision of the Director of Student Success and Advising (DSSA), the lead academic advisor will work as part of the advising team to provide academic advisement for Cal State LA undergraduate students. The incumbent's duties and responsibilities include: providing one-on-one student advisement; facilitating group advising sessions and workshops; engaging in e-advising; developing and implementing targeted advising campaigns utilizing the Navigate LA platform, among other advising tools; and harnessing best practices in academic advisement and student success to support the University's retention and graduation goals, including assisting students in need of additional services. Duties also include gathering and analyzing advising data and presenting results as requested. The incumbent will: help plan, organize, and participate in University-wide activities, such as Summer Orientation, and other relevant campus events involving community and educational partners; provide training to advisors, faculty, and other appropriate administrators or staff; serve as a resource for other advisors in the center and across the campus, administrators, and faculty in various departments who need advising information; and keep current on university policies and procedures and communicate any changes or modifications to SSP's. Working with the Director of Student Success and Advising, the lead advisor will develop strategies to help close the equity gap, improve retention, and graduation rates within the college, by gathering and analyzing a wide variety of campus data, platforms, reports, developing proactive advising campaigns, evaluating campaign outcomes, presenting results as requested and providing holistic and developmental advising approaches and techniques in accordance with national best practices.


Required Qualifications & Experience: Equivalent to a bachelor’s degree and four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job- related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Incumbent will need to be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook and PowerPoint and possess an understanding of standard office procedures. The candidate must also demonstrate excellent written and oral communication skills; interpersonal and organizational skills; and public speaking skills. Incumbent must possess the ability to: lead and plan strategic retention efforts and trainings; apply a working knowledge of .academic advisement (including counseling skills and techniques) to support major selection and student success; interpret and apply policies and procedures of an institution in relationship to assisting students; gather and analyze data to inform advising interventions and campaigns; draw valid conclusions and make appropriate recommendations related to accomplishing academic goals; present clear and concise information orally and in writing; communicate by phone and email; lead, plan, organize, and prioritize work; develop and maintain database systems; complete assignments in a timely fashion; exercise tact, courtesy, alertness, and good judgment when responding to others; and establish and maintain cooperative working relationships with staff, faculty, administrators, student organizations, and other campus stakeholders. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.


California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.


Desired Qualifications: A graduate appropriate degree from an accredited college or university. Academic advising experience with lower and upper division courses. Previous experience working on a college campus, preferably as an academic adviser; knowledge of CSU admission criteria for both first-time freshmen and transfer students, CSU General Education requirements, general University policies and procedures, and career opportunities for a variety of majors; and familiarity with the EAB Navigate, PeopleSoft system or similar university operating student information system/student advisement system.


Closing Date: Review of applications will begin on December 1, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.


The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678


Advertised: Pacific Standard Time
Applications close:

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