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Essential Functions: Under the direction of the Senior Director of Enterprise Applications, the incumbent serves as the primary technical analyst and programmer for IT Service Management system ServiceNow. Additionally, the incumbent provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal. The incumbent determines project requirements, prepares project plans, determines project priorities, and ensures that projects remain on schedule. The incumbent populates, documents, and maintains the campus website and Portal, establishes data access security profiles, develops backup procedures for data applications, and maintains an audit trail of security maintenance activity. The incumbent assists with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.
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Required Qualifications & Experience: A bachelor's degree from an accredited four-year college or university, preferably in computer science or business, or equivalent training and applied experience. Five years of progressively responsible programming experience performing design, analysis, development, implementation, integration, and maintenance of web server software such as Drupal Content Management System, SharePoint. Five years technical knowledge and working experience utilizing tools such as HTML, HTML 5, CSS, .NET, Visual Studio, XML, Java Script, FTP, Telnet, web browsers, and web page design. Five years of technical experience using Microsoft application development tools such as ASP and ASPX. Experience with ServiceNow administration and development and technical experience with application development tools such as MS Visual Studio and JDeveloper. The incumbent must have working knowledge of systems development life cycle and expertise in applying structured systems design and development techniques. The incumbent must have demonstrable skills in problem resolution, data gathering, requirements definition, analysis, and design; excellent verbal communication skills; and project management skills including planning, development, installation, implementation, and upgrade of system components. The incumbent must have the ability to prepare written documentation, including college-level writing and grammatical skills; perform simultaneous tasks without degradation in work integrity; conceptualize the campus organization and interpret requirements for portal, ITSM, and web services; and to prioritize and re-prioritize project tasks as required by changing circumstances. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.
California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
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The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.
Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.
To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678
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