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Essential Functions: The incumbent, under the direction of the Baseline Services Manager, provides support to the Baseline team during computer refreshes, hardware upgrades, and maintenance in the open-access labs, electronic classrooms, and faculty and administrative offices. Tasks include imaging, testing, repairing, and scheduling computer repairs with vendors. The incumbent also assists the baseline service coordinator in tracking and updating all asset management data. The incumbent also assists the Desktop Services team in testing newly created images for all supported baseline desktops, laptops, and tablets. Ensure computers are refreshed in open-access labs, electronic classrooms, and faculty and administrative offices and that they are set up correctly and functioning with the latest DSS software image. Perform walkthrough to confirm every computer in the electronic classroom refresh are set up and functioning well. Assist with the service, maintenance, and repairs of baseline computers. Work with hardware vendors to ensure computers are repaired with minimum downtime. Assist in verifying that old refresh baseline computers are sanitized properly and on time. Assist in updating baseline computer assets database to ensure they are up-to-date and accurate. Check the installations of new/refreshed computers in the open-access labs, electronic classrooms, and technology-enhanced classrooms to ensure they are done neatly and working properly. Ensure data collection paperwork is completed and updated in asset database. Verify and update warranty information for all baseline hardware. Assist with the collection of the transfer and change of information of hardware for the asset management database. Assist in tracking ServiceNow tickets for the separation process from start through completion. Seek training, workshops, and professional development opportunities for continued formal learning. Read journals, magazines, and websites to stay informed. Other duties as assigned.
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Required Qualifications & Experience: A bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. At least one year of hands-on experience removing old computers, setting up new computers, installing and testing hardware, and imaging computers. At least one year of hands-on experience troubleshooting and repairing PC computers. Knowledge of PC, Macintosh, laptop and tablet computers, operating systems, and applications. Knowledge of how operating systems, software, and hardware interact for problem identification. Working knowledge of Microsoft Office 365, including MS Word, Excel, Outlook, PowerPoint, and Access. Knowledge of security procedures and best practices related to campus systems. Knowledge of data cleaning, cloning devices, and software. Ability to organize work and tasks to be completed simultaneously or sequentially without degradation in work integrity. Have analytical skills, including the ability to respond quickly to problems, prioritize actions and promptly initiate corrective action. Strong interpersonal skills related to providing customer service: patience, diligence, compassion, and professionalism. Must be a self-starter, work autonomously, and take initiative with minimal supervision. Must have good verbal, written, and listening communication skills. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.
California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
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The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.
Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.
To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678
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