Job Summary: 

The Housing Student Assistant (HSA) position is an integral part of the daily operations of the Department of Housing and Residential Education (DHRE) at California State University, San Bernardino (CSUSB). HSAs are customer-service oriented roles and are the primary contact for residents and guests at the DHRE Front Desk, Resident Mailroom, and Village Desks. HSAs support DHRE outreach efforts, including tours for prospective students and families, tabling and/or sharing student perspectives at department and campus events. HSAs work collaboratively with professional and student staff to support and assist the department with visitor/caller inquiries, resident requests, and the general administrative operations of the DHRE community while providing excellent customer service.

Responsibilities include, but are not limited to: 

Community Support:

• Provide excellent customer service to professional staff, student employees, residents, and guests.
• Remain alert and aware of work area while proactively greeting and assisting all visitors.
• Report any suspicious, dangerous, or inappropriate behaviors/incidents to appropriate professional staff in a timely manner according to department protocols.
• Maintain and manage all incoming calls through use of administrative tools.
• Support current and potential residents with assistance for applications, maintenance requests, and other DHRE processes as needed.
• Demonstrate a thorough understanding of and adherence to all university and department policies.
• Assist new residents with moving in by checking out equipment, keys, et al.
• Possess knowledge of campus departments and programs and have the ability to recommend resources purposefully.

Operational Support:

• Be punctual and reliable by arriving at all shifts and workspaces on time, as scheduled. –
• Serve as a main point of contact for the Department of Housing and Residential Education.
• Understand, utilize, and maintain department database (StarRez) effectively and with extreme confidentiality.
• Communicate with guests via verbal, written, and electronic correspondence (i.e., answering phones, sending emails, greeting campus and external visitors).
• Assist with creating and editing documents.
• Organize, track, scan, and upload office documentation.
• Data entry to maintain office records and documentation.
• Assist with clerical functions (i.e., answering phones, sending email, filing paperwork, maintaining an organized work environment, making deliveries to campus departments and programs, etc.).
• Handle personal and financial information with extreme confidentiality.
• Social outreach through tabling to increase visibility of department and support campus community.
• Attend CSUSB events, including donor visits, alongside a CSUSB staff member.
• Support preparation and operation of Summer Occupancy: camps, conferences, et al, as assigned (may include activity in and outside of offices/desks throughout DHRE property).
• Schedule and host tours of dormitories and grounds and provide accurate information to guests.
• Receive, organize and distribute mail and parcels while strictly adhering to DHRE policy and procedures.
• Provide meaningful suggestions and feedback regarding administrative and operational systems as prompted.

Professional Development:

• Attend and participate in mandatory training as assigned by DHRE and CSU.
• Participate in ongoing training to promote academic success, professional development, and personal growth.
• Complete annual professional employee evaluation, including self-evaluation.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Preferred Qualifications 

• Assist in managing multiple projects, and be able to work in a team.
• Excellent and clear oral communication skills.
• Written communication skills/comfortable with corresponding through various channels of communication.
• Ability to multi-task and work in a fast-paced environment.
• Ability to adapt and learn quickly and take initiative.
• Strong work ethic with a good attendance record and strong attention to detail.
• Ability to professionally interact with CSUSB faculty, staff, co-workers, supervisors, directors, alumni, students, and guests and maintain a professional appearance.
• Maintain a 2.0 or greater term and cumulative GPA at time of application and throughout appointment.
• Remain in good judicial and financial standing with the DHRE and CSUSB at time of application and throughout appointment.
• Must have the ability to complete mandatory Monthly and Semester trainings (dates & times vary by term).
• Availability and flexibility during evenings, weekends, and exam weeks is a plus.
• Driver's License preferred, but not required.

Compensation and Benefits: 

Student Employment Anticipated Hiring Range: $16.50 per hour. 

The compensation offered will consider internal equity and experience among other factors. 

Position Information: 

Work status: Part-Time, Temporary, Seasonal 

The application deadline is: 4/6/2025 at 11:55 pm (PST) 

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm). 

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 

Conditions of Employment  

Background Check  

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position. 

Driver’s License Check  

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. 

I-9 

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. 

Statement of Commitment to Diversity 

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. 

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion 

Closing Statement: 

Reasonable Accommodation 

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. 

Smoking 

CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/. 

Clery Act 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act