Job Summary 

Under guidance of the Director of Financial Aid & Scholarships, the Scholarship Program Operations Lead is responsible for overseeing policy, philosophy, and procedures in administering a comprehensive institutional scholarship application and delivery system. This position will coordinate and collaborate with many internal and external partners to ensure delivery of funds to students, while maintaining integrity and compliance within applicable federal, state, and institutional laws and regulations. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life.  This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Provides oversight of daily operations for the comprehensive CSULB scholarship application and delivery system, including full functional responsibility for the scholarship administration software system.
• Oversee the scholarship portfolio for campus-wide scholarship awards; coordinates with campus partners to administer internal and external scholarship programs.
• Supervise a small team of staff and student assistants to successfully fulfill campus-wide needs affiliated with scholarships.

Knowledge Skills and Abilities

Advanced knowledge of financial aid and scholarship programs, policies and procedures. Essential knowledge of financial aid programs, laws, rules and regulations, including need analysis, and calculating the EFC. Experience in organizing work, establishing procedure for completing work and monitoring workflow and workload. Working knowledge of scholarship system software (BlackBaud Award Management-preferred) and on-line student

information systema (PeopleSoft preferred).  Demonstrated ability to coordinate complex projects. Demonstrate ability to perform accurately with heavy workload requirements Demonstrate ability to use effective time management skills in order to prioritize tasks to accomplish goals with established time frames. Interpersonal skills to establish and maintain cooperative working relationships with staff, faculty and peers.

Ability to deliver high-quality products and services; anticipates and meets the needs of both internal and external customers; committed to continuous improvement.  Ability to formulate effective strategies consistent with the business; sees the big picture and holds a long-term perspective; determines objectives and sets priorities; creates a work environment that encourages creative thinking; designs and implements new or cutting-edge programs/processes; recognizes opportunities and takes action to achieve objectives.

Develops new insights into situations and applies innovative solutions to make organizational improvements; well-informed decisions; is proactive; makes breakthrough decisions based upon a mixture of analysis, wisdom, experience and judgment; solicits input from individuals who can add significant value to the decision-making process. Ability to inspire and guide others toward goal accomplishments; develops and sustains cooperative working relationships; fosters commitment, team spirit, pride and trust; Develops leadership in others through coaching, mentoring, and guiding employees.        

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Enrollment Services - Financial Aid

Classification

Student Services Professional III

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,595 - $6,195 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,540- $7,893 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0  time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.