Director, Office for Student Services

Apply now Job no: 537898
Work type: Management (MPP)
Location: Los Angeles
Categories: MPP, Administrative, At-Will, Full Time

Job No: 537898; 3/28/2024



California State University, Los Angeles, invites applications for the above Administrator II position.


The University:  California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.  


The Position: The Director of the Office for Student Services reports to the Associate Dean of the College of Education (COE) and is responsible for the management and leadership of all functions of the Office for Student Services. The Director serves as a member of leadership meetings in the College of Education and University and assumes responsibility for the work of the Teacher Admissions Committee and other committees as assigned. The Director works collaboratively with the Division Chairs; Program Directors/Coordinators, faculty, in the College of Education, and works closely with the Dean of Undergraduate Studies, Executive Director of Advising, and the Vice Provost for Enrollment Services to plan, coordinate, and implement advising initiatives, policies, practices, and procedures in the College. The Director develops and leads college-based advising programs and services to increase student engagement, retention, and increase graduation rates as well as college-based advising initiatives including, but not limited to, mandatory first-year advising, grad check advising, orientation advising, notice advising, and advising campaigns to identify students needing additional support to achieve educational goals. The Director creates, measures, and reports on center performance metrics. In addition, the Director supervises and works collaboratively with office staff, credential analyst, and SSPs to provide cohesive office function for effective outreach, recruitment, admissions, ongoing student advisement, and credential recommendations. The Director certifies readiness for student teaching for teacher credential candidates, establishes and oversees the systematic placement of student teachers and manages opportunities for other fieldwork capacity as needed. The Director has oversight for the processing of all materials related to applications for credentials, including online credential recommendations with the California Commission on Teacher Credentialing (CTC), and works with the credential analyst to ensure that all credential recommendations are in alignment with the state and federal requirements. The Director is also responsible for preparing state _and national reports (e.g., Title II reports) in collaboration with the Associate Dean and Dean of the COE. The Director also manages the center's budget, hiring, supervising, and evaluating staff. The Director is responsible for providing regular staff training in the Office for Student Services and for updating faculty, staff and administrators on matters of Undergraduate Success and Credentialing, Services and for updating faculty, staff, and administrators on matters of Undergraduate Success and Credentialing, especially as they affect program design and operation. The Director organizes the Day of the Educator event, participates in other college-wide and campus development activities and events, and is engaged in key campus and teacher education initiatives as appropriate. Participation in evacuation team. 

Required Qualifications & Experience: Earned master's degree in education or related field from an accredited four-year college or university. The incumbent must have demonstrated experience and/or commitment to working effectively with faculty, staff, and students in a multicultural/multiethnic urban campus environment with a substantial population of first-generation students. The incumbent must have excellent interpersonal, teambuilding, and verbal and written communication skills, and organizational management skills. The incumbent must have the ability to supervise and motivate staff to work effectively and cooperatively with administrators, faculty, staff, and students within the college and across the campus; work with community stakeholders and to serve as an effective liaison with local school districts/agency partners; keep a record of development and implementation of effective outreach and recruitment strategies in higher education; understand complex Commission on Teacher Credentialing and university regulations/policies and relay that information clearly to students, staff, faculty, and others in the campus community; meet deadlines, multi-task, work well under pressure; and to collaborate with students, faculty, staff, and administrators to resolve complex problems in a shared governance environment. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.


California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.


As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.


Desired Qualifications: A doctoral degree from an accredited four-year college or university. Three years of management or leadership experience; familiarity with a range of advisement tools and platforms; a record of development and implementation of program assessment strategies; knowledge of CSU policies and procedures and PeopleSoft applications.


Compensation: Salary is commensurate with experience and qualifications. Salary range is $4,812 - $15,449/monthly. (Budgeted Hiring Salary Range $7,250 - $8,200/Monthly) A comprehensive benefits package is provided.


Appointment:  The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University.  All rights and benefits associated with this appointment are governed by the Management Personnel Plan. 


Closing DateReview of applications will begin on April 10, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State University, Los Angeles employment application is required. Resumes will not be accepted in lieu of a completed application.


This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678




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