Cal State LA Careers

Associate Director of Technology and Support Operations

Apply now Job no: 516921
Work type: Management (MPP)
Location: Los Angeles
Categories: MPP, Administrative, At-Will, Full Time

Job No: 516921; 8/1/2022



California State University, Los Angeles, invites applications for the above Administrator II position.


The University:  California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.  


The Position: Under the supervision of the Director of Enrollment Management Technology, the incumbent will be responsible for providing project management leadership demonstrating positive outcomes of coordinating, managing, delivering projects, monitoring activities and tasks related to Enrollment Management Technology projects and initiatives. This includes facilitating the effective use of campus Enterprise Resource Planning technology utilized by the campus departments, colleges, staff, administrators, and students. The Associate Director of Technology and Support Operations works closely with the division directors, associate directors, analysts, and staff to ensure both business and technical analysis, determine scope, and provide support and training for functional end users on software and hardware systems within the campus community. The Associate Director of Technology and Support Operations will develop and present workshops/knowledge transfer for specific technology initiatives and strategies and participate in and promote a culture of continuity and quality improvement. The Associate Director will serve on various University committees, work with consultants and vendors, and partner with third-party partners in evaluating and troubleshooting Enrollment Management Technology initiatives and technologies. A primary campus partner would be working with the Information Technology Services (ITS) department on technical projects, coordination, communication, and ensuring that Enrollment Services projects are on track and in line with the University’s mission and initiatives. The incumbent is expected to have frequent, cordial interaction with campus administrators, staff, faculty, and off-campus partners. They will drive communication, execution of project objectives, engage in follow-up, take the initiate on resolve, and report back appropriately and when necessary.

Required Qualifications & Experience:  A bachelor’s degree from an accredited four-year college or university and three years of increasingly responsible experience leading technology projects related to student administration Enterprise Resource Planning systems in higher education, including related tools and databases. The incumbent must have demonstrated implementation and business process re-engineering experience with software solutions for education-related information systems (e.g., advising systems, course/room scheduling, analytics, etc.). The incumbent must also have effective presentation, interpersonal, oral, and written communication skills. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.


CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The system-wide policy can be found at and questions may be sent to


California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.


As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: A master’s degree from an accredited four-year college or university or advanced study of information systems in higher education. Managerial or supervisory experience overseeing a project and technical team. Experience with student success collaborative software (EAB) or closely related advising software packages, imaging and data systems, PeopleSoft Student Administration ERP, and related reporting tools is highly desired. Experience working within or with the California State University System.


Compensation: Salary is commensurate with experience and qualifications. A comprehensive benefits package is provided.


Appointment:  The Administrator II appointment will be made under the guidelines for management and supervisory employees of the California State University.  All rights and benefits associated with this appointment are governed by the Management Personnel Plan. 


Closing DateReview of applications will begin on August 15, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State University, Los Angeles employment application is required. Resumes will not be accepted in lieu of a completed application.


This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678



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