Job No: 536945; 04/02/2024

CAS Writing Wing Student Services Professional
Student Services Professional II
Center for Academic Success

Salary Range: $4,610 - $6,556/Monthly (Budgeted Hiring Salary: $4,610/Monthly)

Work Schedule: Full-Time, Monday - Thursday, 9:00 a.m. to 6:00 p.m.& Friday, 8:00 a.m. to 5:00 p.m.; exempt classification.

Essential Functions: The Center for Academic Success (CAS) Writing Wing Student Services Professional II (SSP II) will be part of a dynamic and creative team that provides a range of comprehensive academic services in the area of writing support. Following the direction of the Interim Director, the incumbent will help execute a plan for delivering writing workshops to the campus community as well as supporting the Interim Director and the Lead Coordinator with their work with departments and faculty to coordinate services for Writing Intensive and First-Year Writing courses. The SSP II will support the Lead Coordinator to facilitate tutor recruitment, training, and observations. The incumbent will help design assessments for writing workshops and gather and report on student satisfaction surveys for tutors and CAS. The SSP II will represent CAS at orientations and/or informational fairs held by the University, Colleges/Departments, or non-campus educational entities for incoming freshmen, transfer students, at-risk students, and other highly visible student (or faculty/staff) groups to help inform the campus community about CAS. The SSP II will help maintain/update the CAS website, NetTutor, and assist in coordinating tutors’ schedules and students’ schedules. The incumbent will meet with students in highly visible groups, helping them to analyze and think through problems; they will be able to have successful conversations with students and help them understand policies and procedures, as required.

Required Qualifications & Experience: Equivalent to graduation from a four-year college or university or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. The equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. The candidate must demonstrate excellent communication and interpersonal skills, including the ability to communicate by phone, email, and in group settings. Must be able to plan, organize, and prioritize work; develop, maintain, and analyze database systems; establish and maintain effective working relationships with others; and exercise good judgment. Must be able to multi-task; complete assignments in a timely fashion, and work under pressure. Must possess excellent writing and reading skills. Demonstrated ability to work effectively and cooperatively with students, staff, faculty, and a wide range of areas across the University. Proficient in the use of technology. Demonstrated ability to work effectively under supervision. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: A Master’s degree in a job-related field. Previous experience working on a college campus—specifically in a writing center or learning resource center. Demonstrated experience as a writing tutor. Knowledge of College Reading and Learning Association (CRLA) certification and composition theory. Demonstrated successful experience in teaching and/or promoting or supporting student retention and success. Familiarity with GET/PeopleSoft or other university operating systems. Knowledge of general university policies and procedures.

Closing Date: Review of applications will begin on 4/16/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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