Outreach and Retention Specialist

Apply now Job no: 537061
Work type: Staff
Location: Los Angeles
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

As part of our commitment to equity and diversity and the continuing effort to offer career ladder opportunities to our employees, the following position is being announced as a promotional recruitment. Only current CSULA state employees and APC-represented employees currently employed at other CSU campuses may apply.

Job No: 537061; 4/2/2024

Student Services Specialist II
Guardian Scholars Program 

Salary Range: $4,610 - $6,556/Monthly (Budgeted Hiring Salary Range: $4,610 - $4,840/Monthly)

Work Schedule: Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m.; exempt classification.

Essential Functions: Under the general direction of the Director of the Guardian Scholars Program, the incumbent serves as the primary staff person to advise and recruit prospective students for the Guardian Scholars Program. The incumbent is responsible for conducting outreach to high schools, community colleges, and non-profit community organizations to inform prospective Cal State L.A. students, legal guardians, counselors, social workers, and educators about Cal State LA Guardian Scholars enrollment opportunities. The incumbent will represent the university at higher education recruitment events and meetings, whether in-person or virtually. Therefore, travel may be required. The incumbent for GSP will also provide academic advising to enable former foster students to understand their collegiate experiences at different levels of awareness via personal growth, co-curricular programs, and advising. The incumbent will support outreach to students at risk in terms of retention and coordinate key campus partners, including the Admission and Recruitment Office, Academic Advisement, and the Registrar's Office, to increase retention and graduation rates. Services include Moderate monthly meetings of the Guardian Scholars program.

Required Qualifications & Experience: Equivalent to graduation from an accredited four-year college or university in one of the behavioral sciences, public or business administration, or job-related fields. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education year after year. A master's degree in a job-related field may be substituted for one year of professional experience. Equivalent to two years of professional experience in one of the student services program areas or a related field, experience should give evidence of competence and indicate the potential for future growth. The incumbent must have knowledge and experience in researching, compiling, analyzing data, and generating reports. Experience collecting, analyzing, and evaluating data and developing verbal and written presentations regarding assessing the data collected. The incumbent must have access to a reliable form of transportation is required to travel. The incumbent must show knowledge of enhancing students' intellectual and personal growth and development, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership. Thorough knowledge of advising and counseling techniques. The incumbent must demonstrate effective written and oral communication skills; and  in judgment and decision-making, problem-solving, and identifying measures of system performance and the actions to improve performance. The incumbent must have the ability to speak in public forums and conduct presentations. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.


California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.


As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.



Closing Date: Review of applications will begin on April 16, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.


The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply.  Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678


Advertised: Pacific Daylight Time
Applications close:

Back to search results Apply now Refer a friend